Development of a Decision Support System to Determine Best-Selling Menu Canteen Employees of the Bank Indonesia Representative Office in North Sumatra Province using the Topsis Method
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DOI:
https://doi.org/10.56211/tsabit60Keywords:
Bank Indonesia Canteen; Best Seller Menu; Decision Support System; Employee Preferences; TOPSIS
Abstract
The availability of accurate sales information is essential for supporting managerial decision-making in institutional food services. At the Bank Indonesia Representative Office in North Sumatra Province, determining the best-selling menu for employee canteen services is still largely based on manual evaluation, which may lead to inefficiencies and subjective judgments. This study aims to develop a Decision Support System (DSS) to identify the best-selling canteen menu using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method. The system evaluates menu alternatives based on multiple criteria, including sales volume, price, menu availability, and employee preferences. Data were collected from historical sales records and questionnaires distributed to canteen employees. The TOPSIS method was applied to rank menu alternatives by calculating their relative closeness to the ideal positive and ideal negative solutions. The DSS was implemented as a computerized system to facilitate data processing, ranking, and visualization of decision results. The results show that the proposed system is able to objectively determine the best-selling menu and provide consistent rankings compared to conventional methods. The developed DSS improves accuracy, efficiency, and transparency in menu evaluation, thereby supporting better planning and inventory management for the employee canteen. This study demonstrates that integrating multi-criteria decision-making methods into a DSS can effectively enhance decision quality in institutional food service management.
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